In part 1 we talked about keeping the user front-of-mind, functionality vs user journey and what this has to do with Lego.
You have to reconcile that some things will be built for day one or even day one hundred. So you can’t always put in what you hope is the cleanest solution or the simplest solution just because it just won’t happen anytime soon. You have to humble yourself, be OK with that.
You should never think of it that way, because you’ve probably got half a bit wrong — the users will tell you how they want to use their products. And then you have to kind of, meet them where they find it.
We in fact are working right now on some feedback that’s actually shaken our little foundation…but it’s very positive. Once you understand it and get your head around what you need to change, it’s kind of delightful. There’s nothing like research to guide! You can be in your bubble….if you don’t get user feedback at the right point, you can go so far down a tunnel and not allow yourself to be able to react positively to it…be open to it.
I think it’s made a little bit easier because we’re a small team. It means that there’s less combative ego stuff going on…which will always occur, especially as teams get bigger. If there was a more competitive culture where there’s three UX designers but only one decides what’s going to make the list, it would be more tricky. It’s so much easier to kill your darlings if you know that you also get to fix it. (That’s something that we probably shouldn’t put in a blog, because that’s quite exposing!)
Arms folded, no changes! There’s no fun in that! It’s what makes a product design a different sort of thing to ‘traditional design’, especially if you come from that background…the design is finished when you’re done. But there is no ‘done’ especially if it doesn’t start until the designer has their first ‘run’ of it. The only sort of guarantee is that in twelve months time, it would look nothing like what it started with, and that’ll be true again in another twelve. There’s no guarantees of anything…you sort of trust the process, which isn’t like anything else.
Interview with Louise Walden
Final part next week