Updated: 21 October 2025
Salable Limited ( "we", "us" or "our") is committed to preserving your privacy.
Salable Limited would like to inform you about the way in which it collects, processes, uses, shares, controls and protects the information that you provide to us, including your Personal Data. If you do not agree with this Privacy Policy (“Privacy Policy”), do not access or use our websites, products and services or interact with any other aspect of our business. By submitting information to us in any way, or by using our websites, systems, products or services (“Services”), or by interacting with us via email, phone, messaging service, in-person meeting or any other means ("Interactions"), you consent to the collection, use, processing and transfer of your information under the terms of this policy.
We may update this Privacy Policy from time to time. Amendments to these terms will be effective upon posting, and operate as a condition of your continued engagement with Salable Limited, or continued use of our websites, software or services. It is your responsibility to check this page periodically for any updates to this Privacy Policy. We encourage you to review our Privacy Policy whenever you use our products or services to stay informed about our information practices and the ways you can help protect your privacy.
Salable Limited is part of The Adaptavist Group and a Data Controller pursuant to this Privacy Policy. The Adaptavist Group is a multinational group of companies operating worldwide.
Information and contact details of Salable Limited and The Adaptavist Group entities can be found in the Legal Notice.
The terms below shall have the following meanings:
2.1. "Personal Data Breach," "Controller," "Processor", "Data Subject", "Personal Data", "Processing," "Special Category Data". "Profiling" "Pseudonymisation" "Consent:", and "appropriate technical and organisational measures” as used in this Policy shall have the meanings given in the GDPR irrespective of whether GDPR, UK GDPR, or U.S. Data Protection Law applies.
2.2. "Data Protection Law" means European Data Protection Law including GDPR, UK - GDPR, POPIA and U.S. Data Protection Law that are applicable to the processing of Personal Data under this Policy.
2.3. "European Data Protection Law" means any data protection and privacy laws of Europe applicable to the Personal Data in question, including where applicable.
2.3.1. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (General Data Protection Regulation)("GDPR"); (ii) Directive 2002/58/EC concerning the processing of Personal Data and the protection of privacy in the electronic communications sector; (iii) any applicable national implementations of (i) and (ii); (iv) the Swiss Federal Data Protection Act of 2023 (“FADP”) and its Ordinance; and (v) in respect of the United Kingdom, the Data Protection Act 2018, UK GDPR and any applicable national legislation that replaces or converts in domestic law the GDPR or any other law relating to data and privacy as a consequence of the United Kingdom leaving the European Union; in each case as may be amended, superseded or replaced from time to time;
2.4. “U.S. Data Protection Law” means data protection or privacy laws applicable to Personal Data in force within the United States, including the California Consumer Privacy Act (“CCPA”)."
As part of the requirements of the data protection law, Salable Limited and its affiliates have registered with the supervisory authority.
Salable Limited has registered with the Information Commissioner (ICO) in the United Kingdom. You can contact the ICO on + 44 0303 123 1113. or on their website: http://ico.org.uk/concerns.http://ico.org.uk/concerns.] You can see Salable Limited notification report on their website (after clicking the search link, enter "Salable" as the name and click the ‘https://ico.org.uk/ ESDWebPages/Search [Search Register]’ button).
4.1. Software downloads
We may make certain software available for download on our websites and may link to software on other, third party websites. This software may be created by Salable Limited, its affiliates or by third party vendors. The software may be programmed to access our servers and/or third party servers in order for the software to operate and in order to check for program upgrades or enhancements. From time to time, new files may be added to your computer in order to upgrade the software or add new functionality to it. These changes may occur without notice to you. Use of such software will be governed by any associated or referenced terms and conditions, and instructions on uninstalling such software will similarly accompany or be referenced. In the event that such software is a product of The Adaptavist Group use of the product will be governed by a separate Salable End User License Agreement (“EULA”).
4.2. Privacy on third party websites
Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. We recommend that you review the privacy policy of any third-party website you visit to understand how your Personal Data will be handled.
4.3. Users of age 18 and under
If you are aged 18 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to our websites. Users without this consent are not allowed to provide us with personal information.
4.4. Comments and Ratings
Should any pages on any of our systems allow posting of comments, your username may be associated with any comments (except in areas where anonymous comments are permitted, your post and username will be displayed alongside those comments to anyone who has access to see them).
5.5. Offensive language and behaviour
We reserve the right to remove content and to remove any user’s access to its Services for content which is offensive, abusive, provocative or for discriminatory language posted on or sent through our Services, at our sole discretion.
When you use our services or interact with us, we may collect data about you, your use of the services and interactions. This information can be categorised generally as follows:
Further information on all these categories and the legal basis for data processing can be found below.
This data (which may include Personal Data) can be described in more detail as:
We do not knowingly Process any Special Category Data (as defined under the European Data Protection Law) or Special Personal Information (as defined under POPIA) under this Privacy Policy.
We collect Personal Data from the following sources, including but not limited to:
6.1. Direct and indirect interactions
You may provide information to us via one of our Services or via Interactions. This may be unstructured information (such as that in an email) or a response to a survey, web-form, or other data gathering mechanism.This includes Personal Data (including for example, names and Email addresses) provided by You or your users or (if applicable) your customers using the Salable Limited services.
We may collect information from you in the course of you using our Services or us providing Services to you (indirectly via your use). For example, We may observe your actions on one of our websites.
6.2. Data from third parties
We may be provided, or collect, information from various third parties with whom we may contract, or share an integrated service, in connection with our Services. For example:
6.3. Data from automated tracking technologies
Automated tracking technologies, such as information automatically collected about your interaction with our Services and websites using various technologies such as cookies and web logs.
Personal Data is used for the purposes for which it was collected. To the extent permitted by law, We will use data provided, including Personal Data, to:
Personal Data is used for the purposes for which it was collected, unless (a) otherwise required by law or (b) if we reasonably consider we need to use it for another reason, to the extent that reason is compatible with the original purpose. We rely on the following lawful basis for processing of Personal Data:
Please note:
With regards specifically to Personal Data, We will keep and process your Personal Data only for as long as is necessary for the purposes for which it was collected, unless We have a legal obligation to retain the data for a longer period. The criteria used to determine the retention period for your Personal Data include the nature of the data, the purposes for which it was collected, and any legal or regulatory requirements. We periodically review our retention periods to ensure that Personal Data is not kept longer than necessary.
When We disclose Personal Data to third parties who act as an independent Controller, this data will be retained by the third party in accordance with their own data privacy policy, and in accordance with the data protection laws under which the third party is regulated.
When we disclose Personal Data to third parties who act as a Processor, this data will be retained by the third party in accordance with our specific requirements.
9.1. General
In general, there are various people within Salable Limited who may need access to the information that you provide us. They may need this for technical, commercial or compliance reasons, and this will be done in accordance with Salable Limited’s internal access control policy. Your Personal Data will be shared with affiliates within Salable Limited. if:
9.2. Access and administration
The information you provide to us will be held on our computers and may be accessed by or given to our staff, affiliates or subcontractors. You should be aware that the administrator of the Services may be able to:
9.3. Promotional reference
Clients who purchase goods or services from Us may be referenced in our promotional material and websites. We may identify you by name, trade name, logo and trademark. Should you not want to be listed, please contact us at here.
9.4. Third parties and processors
We may use information you provide, including Personal Data, in conjunction with third parties, who may act as Processor of such data. See Salable Limited Third Parties (below) for more information.
9.5. Joint ventures, mergers and acquisitions
Finally, if our business negotiates to enter or enters into a joint venture with or is acquired by or merged with another business entity, your information may be disclosed to our possible or new business partners or owners.
9.6. International Transfers - UK
Sharing your Personal Data with our affiliates, third parties, processors or as otherwise detailed in this section 9 may involve transferring and processing your Personal Data outside of the United Kingdom. Whenever we transfer your Personal Data outside of the United Kingdom, we ensure a similar degree of protection is afforded to it by the data importer by ensuring at least one of the following safeguards is implemented:
a. The recipient is based in a third country or a territory that offers an adequate level of protection of Personal Data, pursuant to an adequacy decision of the UK Government Secretary of State;
b. Appropriate safeguards have been put in place in order to ensure that enforceable data subject rights and effective legal remedies for data subjects are available, and may consist of:
i. a legally binding and enforceable instrument between public authorities or bodies; or
ii. the implementation of the UK Data Transfer Agreement (or the UK Addendum, as applicable) as a valid transfer mechanism;
We collaborate with third parties that help us operate, provide, improve, integrate, customise, and support our Services.
10.1. General
You warrant that you have familiarised yourself with and agree to be bound by any applicable third party terms relevant to the Services, including Salable Limited software. The information We receive when you link or integrate our services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our services.
10.2. Service Providers
We work with third-party service providers to supply websites and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for Us, which may require them to access or use information about you that you supply. This may include Personal Data; for details of service providers involved in the processing of Personal Data please see the Data Processing Addendum, which is included as part of this Privacy Policy.
StreamYard is used for events to live stream sessions. Use of StreamYard is covered by its privacy policy at StreamYard privacy policy.
Use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy at https://developers.google.com/terms/api-services-user-data-policy, including the Limited Use requirements.
10.3. Marketing Providers
We work with third-party service providers to enable us to further market and advertise our Services, with the legal basis being legitimate interest. In order to do this, We may provide them with Personal Data which will be processed in a manner compliant with the appropriate Data Protection Law. Marketing Providers may establish a profile of potential people to whom We might advertise, based on data We provide them.
By visiting our page on the platform of our marketing providers, your data may be automatically collected and stored for market research and advertising purposes. This data is used to create so-called user profiles using pseudonyms. Cookies are usually stored on your end device for this purpose.
If you have given your consent to data processing in the platform of the respective marketing provider, the legal basis for processing your data is consent. If the social media platforms mentioned are based in the USA, an adequate level of data protection is guaranteed by an adequacy decision of the EU Commission. You can find the adequacy decision here.
Marketing Providers may include, but are not limited to the following and any further third parties listed in section "Cookies and Pixels:"
10.4. Integrated Partners
Our products integrate with third parties products. We may share your information with these third parties in connection with their services, which will be described in relevant product documentation. If you purchase a product of Salable Limited that is integrated with third-party products, we process the data in order to fulfil the contract with you or to take steps at the request of the data subject prior to entering into the contract.
Additionally, you may choose to make use of third-party add-ons in conjunction with Salable Limited services (or independently). Third-party add-ons are software written by third-parties to which you grant access privileges to your content. We may also share information with these third parties where you have agreed to that sharing.
Salable Limited Integrated Partners may include, but are not limited to:
By visiting our website, certain Personal Data of yours will be Processed even if you do not provide it to us directly. For example, each time you visit our , the web server automatically saves a so-called server log file for technically necessary reasons, which contains Personal Data such as your IP address, date and time of the enquiry etc. (together ""access data"") and documents your visit. The collection of access data essentially only means that we obtain factual knowledge about your access to our website.
When you visit the website, the following data in particular is collected, which is technically necessary for you to view the website:
The access data is processed for the following purposes:
The access data is collected for the above-mentioned purposes. This is necessary to protect our legitimate interests in the proper presentation of our website, which are overriding in the context of a balancing of interests.
For the avoidance of doubt, this section does not apply to Personal Data collected as part of the use of products of Salable Limited.
12.1. Overview of Cookies
We use cookies and pixels for various purposes, including to optimise our websites, to make it easier to browse the website and to analyse website traffic.
Cookies are text files placed on your computer to collect visitor behaviour information. When you visit our websites, or download our products, We collect information on usage from you automatically through cookies. First-party and third-party cookies are used to improve your online experience. Cookies allow you to log in to our systems, connecting various page views together into a session. When you use our products and services you may be asked to provide certain information about yourself, including your name and contact details. We may also collect information about your usage, as well as information you provide during such usage. This includes using our websites, products and services, as well as any correspondence or communication you send.
12.2. Overview of Pixels
A pixel is a block of code placed within a website’s or product’s code that allows measurement of the effectiveness of advertising. When you visit our website and take an action, the pixel collects the data from your behavior and reports the action. Salable Limited and our third-party partners use cookies and pixels to provide functionality and to recognize you across different services and devices. We collect this information from you automatically through pixels.
12.3. Specific Types of Cookies and Pixels
12.3.1. Functionality Cookies
Functionality cookies enable us to monitor the performance of our websites and to enhance your browsing experience. For example, if you set your language or location, We use cookies to save your preferences. For more information about the Cookies used to run our websites, see:
12.3.2. Marketing and Analytics Cookies and Pixels
We use cookies and pixels to collect data on our users’ behaviour to better understand our visitors’ needs and to personalise the content on our websites. These could include collecting information about which pages you visit to help us present more relevant information.
We send data collected through these cookies to a variety of tools and providers that help us improve our products and services. These tools include but are not limited to the following list. For further details, please see individual privacy policies for each tool or provider:
12.3.3. Advertising Cookies and Pixels
Cookies and pixels allow Salable Limited to collect information that enables us to personalise and measure the effectiveness of advertising on our site, in our products and on other websites. For example, We may serve you a personalised ad based on the pages you visit on our websites. Our company might share some limited aspects of this strictly anonymised data with third parties for advertising purposes. Advertising cookies on this site include:
12.3.4. Essential Cookies
Essential cookies are necessary for a website, or for our products, to function as intended. These could include us storing your website data collection preferences so we can honour them if you return to our websites. You cannot opt-out of the essential cookies and doing so would render some of the websites and/or product functionality unusable.
12.3.5. How to manage cookies
Essential cookies are required in particular to enable the functionality of this website. The processing of data is therefore based on our legitimate interest in the functional presentation of our website. If the cookies are not essential cookies, the legal basis for the processing of Personal Data is your consent.
You can often allow or disallow certain types of cookies. Accepting cookies is usually the best way to ensure you get the most from a website. You can normally change your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from. Get more help about how cookies work with specific browsers. Please note, these instructions may change from time to time.
Our website cookie consent management tool allows you to manage your preferences for Cookie categories. The tool will also provide an overview of all Cookies used. For additional information about Cookies and/or to change your Cookie consent preferences, please visit the preference center here.
There are various forms of data that are generated and collected from your use of products. Reasonable efforts are made to encrypt or encode Personal Data where we know it is present in Product Data.
Broadly, the data generated and collected from your use of products can be categorised as follows:
13.1. Data Types: In-Product Analytics
We analyse behaviour patterns in order to develop product improvements. Such data is exclusively used in order to improve our Services. Salable Limited may capture information such as the page that is viewed, the referrer, or the actions performed (such as a clicked button). Note that:
13.2. Data Types: Diagnostic Data (Error Logs data)
Our Cloud Apps track errors of our Cloud Apps' resources executed in the end users' browsers in real-time. This includes for example AddOnKey, ClientKey, BaseUrl, anonymised TrackingID, error messages and information about the environment such as browser type, browser version and operating system. It is exclusively used in order to improve our service.
Additionally, web services hosted in our own infrastructure log information, warning and error messages that may contain information about specific web requests or actions taken as part of a Cloud App’s usage. Logs are stored for 90 days (or as specified in the applicable product technical documentation at https://docs.adaptavist.com/) and are used for diagnostic and service improvement purposes only.
Errors from JavaScript in our cloud applications are sent to Sentry to alert Salable Limited support. The data sent to Sentry includes organisational data but no individual data. Sentry is running in browser and will diagnose issues. An End User’s IP address is included in the data sent to Sentry, and this in theory can be traced to an individual user (and hence may be considered Personal Data).
In addition, by seeking product support, you may provide log and other information, voluntarily, to our Support staff for analysis and review. It is possible that this can contain Personal Data depending on how you use and configure your products and systems. Application logs may be sent to sub-processors or stored.
13.2.1. Log and supplied information
This is information given voluntarily by a client to our support staff by a client. In theory, this could contain Personal Data embedded within user generated content. This depends on how the client manages Personal Data.
Some of this data may be processed and stored on Salable Limited’s AWS based servers.
13.2.2. General Diagnostics
This includes error detection and alerting data. Sentry is running in browser and will diagnose issues. An End User’s IP address is included in the data sent to Sentry, and this can at times be resolved to an individual, which means it can be Personal Data.
This information is sent to Sentry for processing and storage. Depending on configuration, information may also be sent to Slack as there is a slack add-on for notifications.
13.2.3. Aggregated Diagnostics and Session Data
This includes data from each customer’s use of products, for example, usage statistics of product functionality such as the total number of product functions used per day. This data is anonymised. Therefore, we cannot identify the end user this data relates to.
Datadog is used for monitoring synthesized values and metrics such as those outlined above, or CPU usage and requests per second.
13.2.4. Metrics
Application metrics are sent to Datadog or AWS for analysis and reporting in order for us to monitor the application’s performance. This will include anonymised organisational data and aggregated data, but no Personal Data by design.
13.3. Data Types: General Data
This includes user generated or configured content or data such as scripts or configuration of cloud based products.
By design there is normally no Personal Data contained in this data category, though an end user may at their choice configure the products otherwise.
13.4. Data Types: Administrative data
If you are using our Hosted Services for Atlassian Cloud products, we may have access to data available to an administrator based on the specific applications scopes granted (please see https://confluence.atlassian.com/upm/atlassian-connect-app-scopes-445186491.html for more information on application scopes). Access to this information is strictly controlled and will only be used for specific application functionality which requires it and support services such as initial configuration, routine maintenance such as backups and changes to server configuration and also any bespoke content production or alterations We make upon your request.
In addition, Atlassian will have to retain a copy of your contact details and license key of the Atlassian products for their own records, along with any correspondence you may have with them directly.
13.5. Data Types: Personal Profile Data
Integrated Partners such as Atlassian have very specific ways of defining Personal Data. For Atlassian, this includes data held in a specific set of tables and for a narrow purpose of logically identifying users. Such data may also be processed by service providers such as Clerk in order to enable profile related product features for Salable Limited offerings.
This data does not include information which may still resolve to an individual (i.e. Personal Data within the definition prescribed by the GDPR) and which may be embedded in content throughout various applications.
In order to ensure we harmonise in certain instances with our Integrated Partners from a policy standpoint, we recognise this distinctive category of data as Personal Profile Data.
13.6. On-premises products versus Hosted Services (including Cloud Apps)
Salable Limited provides on-premises products for which you can acquire a license to use. Use of such products is governed by the Salable End User License Agreement. On-premises products include Atlassian-based "Server" and "Data Center" variants of our products. These products, by their nature, will be installed in an environment that a client controls.
Salable Limited also provides hosted products for Atlassian Cloud and in addition, Salable Limited provides products for Slack and Trello and other SaaS products including ScriptRunner Connect, apps for monday.com, and Venue.sh; all together, these are our "Cloud Apps" and Cloud Apps are part of "Hosted Services," which also contain other online services that may be made available by Salable Limited.
Regarding Cloud Apps:
For a further breakdown of how Personal Data may be processed, please see the Data Processing Addendum, which is included as part of this Privacy Policy.
136. Hosted Services: Note on Slack apps
When you install Slack apps created by Salable Limited into your Slack workspace, you acknowledge and understand that other users of your Slack workspace may be able to interact with Adaptavist and as such their Personal Data may be visible to Salable Limited. Salable Limited does not record, disseminate or share with third parties any personally identifiable data from other users of your workspace. However, statistical data (such as the number of users in the Slack workspace) is monitored for the purposes of improving, tracking and developing the software only.
We collect Personal Data if you provide it voluntarily when you contact us (data that arises from interactions with us on the phone, by email, via the website or in other ways). This includes, but is not limited to, any information you may provide us through our website(s), through any communications you may have with any Salable Limited employee in the course of their employment, or through any social media platform. You warrant not to provide Salable Limited with any Special Category Data through such Interactions.
We use the Personal Data you provide to process your enquiries. The legal basis for data processing is the fulfilment of our legitimate interest in the proper processing of contact enquiries. The provision of Personal Data is necessary in order to be able to properly allocate enquiries. If you contact us in connection with an existing or upcoming contract with you (data generated by an actual order or sale of a product or service), data processing is necessary for the fulfilment of a contract or to take steps at your request prior to entering into a contract with you.
Data regarding any orders / purchases for use of our Services is referred to as Transactional and Commerce Data. This includes (but is not limited to) orders / purchases of:
Transactional and Commerce Data may be provided to us via your placing an order on the phone, via our own online marketplace facilities, via 3rd party marketplace facilities such as the Atlassian Marketplace, our website, officially authorised 3rd party partners or representatives, or other sources.
When placing orders / making purchases, it is important to note and agree to any terms and conditions imposed by third parties, such as Service Providers with whom we may be working to facilitate the order or purchase.
We process the data to protect our legitimate interests in an optimised presentation of our offer and effective communication with you and interested parties, which prevail in the context of a balancing of interests. If you purchase an Salable Limited product that is integrated with third-party products, we process the data in order to fulfil the contract with you or to take steps at the request of the data subject prior to entering into the contract.
You can subscribe to our newsletter ("AdaptaNews") on a voluntary basis. After confirming your registration for the newsletter, you will receive interesting information about our services and products, etc., at the e-mail address you have provided. You can unsubscribe from the newsletter by contacting us. You can find the contact details in the Legal Notice.
The Adaptnews contain so-called tracking pixels. A tracking pixel is a thumbnail image embedded in emails sent in HTML format to enable log file recording and analysis. This facilitates a statistical evaluation of the success or failure of online marketing campaigns. Using the embedded pixel code, we can recognize whether and when an email was opened by a data subject and which links in the email were clicked by the data subject.
Such Personal Data collected via the tracking pixels contained in the newsletters are stored and evaluated by the data controller in order to optimise the newsletter subscription and to adapt the content of future newsletters even better to the interests of the data subject.
Depending on your location and subject to applicable laws, you, as a data subject, may have certain data protection rights. If you are a resident of the EEA, UK or South Africa, you have the following rights:
You can exercise the rights mentioned above by sending an email at contractuals@adaptavist.com or a letter to the contact details in the Legal Notice. In your request, please include your full name and the electronic or physical address where you wish to receive the reply.
Insofar as we process Personal Data in any of the above-described manners in order to protect our legitimate interests that are overriding in the process of balancing of interests, you can object to this processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time and without any conditions as described above. If the processing takes place for other purposes, you are only entitled to a right of withdrawal as far as it is justified for reasons arising from your particular situation.
After exercising your right of withdrawal, we will not process your Personal Data for these purposes anymore, unless we can provide and prove compelling legitimate reasons that the processing must proceed, which outweigh your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims. This does not apply if the processing has taken place for direct marketing purposes. In this case, we will cease to process your Personal Data for this purpose.
For user research (including survey) activities We will collect the data, including Personal Data, which is described in a research or survey description or its accompanying user research activity information document, for the purposes as set out in that same document.
You have the right to request and obtain a copy of all your Personal Data and any data derived from it. You can find the contact details in the Legal Notice.
We are the data controller for your Personal Data collected and processed as part of this research, and you agree that We may process your Personal Data based on your consent. We will use your Personal Data within Salable Limited and its affiliates only for research and informational purposes and to comply with applicable data protection laws. We will try to anonymize your data to the extent that this is feasible. No special category data (as defined in GDPR) is collected as part of this research. We will erase your data on your written request to us.
We use data processors for user research, which will be described in research or survey description or its accompanying user research activity information document, and each of which will have their own privacy policy.