FAQs

Do you offer volume-based discounts?

Yes, we offer volume discounts for users with a high volume of active licenses, please contact our team to discuss your specific requirements and get a custom quote.

Are there any additional costs for customer support?

No, all of our pricing plans include access to standard customer support. For more personalised assistance, we offer premium support packages at an additional cost and also as part of the Enterprise Plan.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. If you cancel, you will retain access to your account until the end of the current billing period.

How does billing work?

Billing is conducted on a monthly basis. You will be automatically billed each month, on the monthly anniversary of your start date.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express).

Are there any hidden fees or additional costs associated with the pricing plans?

No, all fees and charges are clearly outlined. The price you see is what you pay—there are no hidden fees.

What does an Active Paid License mean?

An active paid license is a license that has a subscription attached to it.

Do I need to provide payment details:

You do not need to provide payment details to sign up to Salable and to “Get Started.” You will only need to provide your payment  information when you decide to go to “Live mode.”

Why not just use Stripe?

We recommend subscription licensing for all scenarios; however, it may be unnecessary if the developer is not concerned with contract protection. Subscription licensing is crucial for managing models like per-seat and flat-rate pricing.

Stripe alone

With per-seat pricing, manually tracking seat assignments without licensing becomes challenging as there's no automatic link between buyer and user specifications. For example, if a customer using Stripe increases their subscription from one to ten seats, they are billed accordingly but receive nothing to allocate those seats—this functionality must be manually handled by the developer.

Stripe + Salable

In contrast, integrating Stripe with Salable allows ten licenses to be directly assigned to users (grantees). This means easier management and tracking of seat allocations. The vendor not only receives payment and details about new seat counts but also oversees license status and can provide customer support based on this information.

If you're a developer who has attempted role identity verification through your payment provider or rudimentary license checks yourself, exploring a dedicated licensing platform could offer enhanced protection for you and your users along with access to functionalities currently unavailable in simpler setups.

Do I need a subscription?

If you do not intend to charge a recurrent fee for your model then you do not need a subscription. 

A subscription is a service model where a customer pays a recurrent fee per billing cycle, usually monthly or annually.

With subscription licensing, part of the contract is reliant on the subscription being operational, so once the subscription ends, or there is a disruption to the subscription, some or all access can be suspended, depending on the terms of the license. 

Why do I need a license?

In almost every instance where a user interacts with a service, a license is at least necessary and always beneficial.

A license is a contract between a customer and a vendor that defines and guarantees what actions a grantee (e.g. a user) is able to access with a product.

Even if the product is free and doesn’t involve any form of payment, a license is still necessary for these reasons:

  • Control of access. You can control by license exactly what the user can and cannot access within your product, and how much they can access. 
  • Intellectual property. A license agreement makes it clear that while customers can use your service, they don't own the software itself. It helps protect your code, content, and trademarks from being copied or misused.
  • Compliance. Within agreeing to a license, you can define terms of use, privacy policies, and disclaimers. This can help you manage liability and comply with regulations.

In short, a license for your SaaS service acts as a foundational agreement that protects both the developer and the user. 

What is a license, a subscription and subscription licensing?

A license is a contract between a customer and a vendor that defines and guarantees what actions a grantee (e.g. a user) is able to access with a product.

A subscription is a service model where a customer pays a recurrent fee per billing cycle, usually monthly or annually.

Subscription licensing is that contract, billed recurrently, to maintain the guaranteed access to the product.