Spruce up your customer experience with Grace Periods

Offering grace periods says "we understand" loud and clear, boosting customer loyalty and maybe even helping keep them around longer.

Tough penalties can scare off customers who are just going through a rough patch; grace periods give them breathing room to bounce back without bailing on your service.

Being the business that cuts folks some slack when needed can really get people talking positively about you.

Turns out, people given some extra time tend to catch up on payments better than those who feel cornered or punished, so your cash flow stays healthy without straining customer relationships.

Showing flexibility reflects well on what you stand for as a business, painting you as understanding of the real-life hiccups affecting payment times.

Forget waiting for the subscription renewal period. With our seamless upgrade option, your customers can immediately benefit from the latest features and functionalities that could take their business to new heights. The moment they decide it's time for an upgrade, it's available - no delays, no complications.

We also understand that circumstances change, and sometimes simplifying things is what you need. Downgrading isn't about stepping back; it's about aligning our service with what works best for you at any given moment. It enables cost savings while keeping access to essential functionalities until you're ready for more.

Vendors know that some sass customers appreciate a hands-on level of service or have specific needs that necessitate a conversation around features and pricing. To help vendors and their sales teams work quickly and effectively with these customers we are introducing Tailored plans.

Tailored plans is a sales enablement practice thats makes use of some of Salable’s existing functionality - features, cloning plans and subscription management. With tailored plans, sales teams can create or clone an existing plan, update it’s features and price, and then migrate the customer’s existing subscription (along with billing information) onto that new plan instantly.

While the practice of offering a customised plan is common for enterprise and high-volume customers, hence the ubiquitous “contact us“ on enterprise plans, some vendors have found that an openness to tailored plans for smaller users has led to less churn and increased loyalty.

Providing free access to a product’s plan for a limited time is a great way to help potential customers evaluate whether that product and plan is the right choice for them. We call this free and time-limited access a plan trial period and it can be added to any paid plan type.